FREQUENTLY ASKED QUESTIONS
Our Food
Is your food Halal?
Oh Yeah! Our menu is 100% Halal.
Is your food Halal?
When will the snack boxes be available again?
Where can I find the allergen information?
Do you have any Gluten-Free products?
Do you have anything non-dairy?
Are there any more dishes you offer outside your shop menu?
What areas do you deliver?
How do I store my food?
Do you deliver the food freshly cooked? Would it be ready to serve upondelivery?
Can I replace the dishes in the Taster Box?
Do you do catering services?
I’m pregnant, are the eggs you use safe for me?
Popular Questions
Is there a minimum spend for my order?
Well yes, there is a minimum order of £35 for our Ready Meals, if you wanna order just our snack boxes however, there’s no minimum spend.
This is mainly because the packaging is different for our ready meals.
Is there a minimum spend for my order?
What days do you deliver?
Do you ship internationally?
Is your food Halal?
How do I store my food?
Do you do catering services?
Ordering Questions
Is there a minimum spend for my order?
Well yes, there is a minimum order of £35 for our Ready Meals, if you wanna order just our snack boxes however, there’s no minimum spend.
This is mainly because the packaging is different for our ready meals.
Is there a minimum spend for my order?
Can I have my order arrive on a different day?
I’m unable to complete my order, it says it can’t be delivered to my address.
Can I change my order?
Can I ADD an item to my order?
I want a snackbox; can I grab it today?
Do you have any promos available?
When will the snack boxes be available again?
Are there any more dishes you offer outside your shop menu?
Can I replace the dishes in the Taster Box?
Do you do catering services?
Delivery/Shipping Questions
What days do you deliver?
All Heat N’ Ready Meals arrive at your doorstep every Tuesday & Friday between 8:00 AM - 6:00 PM. Don't worry, our delivery partners will also drop you an email or text message an hour before, to let you know that your parcel of deliciousness is arriving. Yay!
By the way, if you want your order to arrive by Tuesday you got to order by 9PM Sunday, and if you want your order to arrive by Friday, you got to order by 9PM Wednesday.
What days do you deliver?
What if I’m not home when the delivery arrives?
What time should I expect my orders to arrive?
Can I change my order?
Do you ship internationally?
Can I change my delivery address or delivery date
What areas do you deliver/ship?
Food/Allergen Questions
Is your menu Halal?
Oh Yeah! Our menu is 100% Halal.
Is your menu Halal?
Where can I find the allergen information?
Do you have any Gluten-Free products?
Do you have anything non-dairy?
How do I store my food?
How do I re-heat my food?
Do you deliver the food freshly cooked? Would it be ready to serve upon delivery?
I’m pregnant, are the eggs you use safe for me?
Issues
I have an Issue, what do I do?
We’d love to help you in any way that we can, so please tell us what the issue is atcontact@afrisian.co.uk.
Our goal is to resolve any issues you’re currently having and make sure you have agreat experience with Afrisian.
I have an Issue, what do I do?
I received a damaged/wrong item
Still need help?
Our customer support team is always here for you.